The Selfridges Story: The Making and Unmaking of Harry (or Several Lessons in Cultivating Customer Satisfaction)

Posted on by E Curb Nottus
Biographical, Built Environment, Commerce & Business, Local history, Retailing history, Travel

“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”
~ HG Selfridge

⊹⊹⊹ ⊹⊹⊹ ⊹⊹⊹

Before I ever visited the UK I wasn’t at all familiar with Selfridges. I knew about London and Harrods and its preciously preserved pedigree all right…we’ve done that! My first time in London I was on a bus travelling (make that crawling) down Oxford Street heading towards the West End when I was enlightened as to the existence of the second-best known upmarket London department store. As the bus idled stationary I spotted a sign in front of a building that said ‘Selfridges’, my first thought, I remember, was “strange name!”…but when I think about it now I vaguely recall that I had previously heard the name Selfridges, but without inquiring further at the time I sort of formed the literal impression that it was a store as the name sounded that “sold fridges”, ie, a purveyor of domestic white goods! So when I did eventually get my beak inside the store’s doors at 400 Oxford Street I was surprised to see lines and lines of (pricey) fashion wear, shoes, accessories, skin care products, bags and more – but not one refrigerator in sight! (in its time it has apparently sold most everything!)

Even without visiting Selfridges’ flagship Oxford Street store, you may well be aware of it or of its US-born founder Harry Gordon Selfridge thanks to the recent ITV television series Mr Selfridge (first aired in 2013). The series was a period drama about the flamboyant, visionary retailer and the interactions that take place around him in his eponymous London department store✱.

A Marshall Field blueprint for London
Wisconsin-born Harry Gordon Selfridge initially earned his business ‘spurs’ working for Chicago department store Marshall Field & Company (right), this segued into him purchasing his own department store in Chicago. In hardly any time at all the mercurial Selfridge abruptly re-sold the business, making a quick profit and retired to play golf. In 1906 while holidaying in London, Selfridge sensed a new retail opening for his entrepreneurial talents in the British capital. For £400,000 he purchased land and surrounds for a novel custom-built, mega-department store in the then unfashionable, western end of Oxford Street [‘Harry Gordon Selfridge’, Wikipedia, http://en.m.wikipedia.org].

“The American Invasion of London”
The London press was not initially warm to the notion of the American’s incursion into the world of London commerce. The City’s daily and drapery trade press described it as an “American Invasion of London” [Lawrence]. Selfridge’s loud in tone and bombastic approach to selling the project didn’t help in endearing him to the newspapers (described in some publications as being “aggressively big in scale”). Selfridge’s efforts to make the store a reality were driven by an unwavering vision: creating a “monumental retail emporium” was in his eyes the key to elevating “the business of a merchant to the Dignity of Science” (as he grandiosely put it). Selfridge believed to achieve that, he had to construct a gigantic “technologically advanced department store”, hence the massive amount of money, time and effort he put into the project [LAWRENCE, J. (1990). ‘Steel Frame Architecture versus the London Building Regulations: Selfridges, the Ritz, and American Technology’. Construction History, 6, 23-46. Retrieved from http://www.jstor.org/stable/41613676].

A ground-breaking, landmark modern steel-framed building
Construction of the Selfridge store was something of an architectural coup in itself. It won praise in its day from British building journals for its innovative construction methods…built with steel frames and reinforced concrete allowing for much narrower than usual walls, the frames permitted a far greater window area, so very large plate-glass windows could be installed (12 of which were the largest sheets of plate-glass then in the world!) – making for much more interior natural light and brightness (designed by famed US architect Daniel Burnham and associates). Originally comprising a 250′ x 175′ site, Selfridge’s had nine Otis passenger and two service lifts and six staircases. 100 separate departments were spread out over eight floors. While the physical construction of the Oxford Street store took only 12 months, Selfridge had first to overcome London City Council’s raft of objections (unprecedented size of the commercial structure, fire danger, etc). Selfridge and his engineers’ lobbying of the LCC Committee eventually resulted in the passing of two local building acts – LCC (General Powers) Acts of 1908 and 1909 – necessary for the Oxford Street project to be completed [Lawrence, ibid.]☯.

Rigid building regulations weren’t Selfridge’s only impediment to making his dream store a reality. Half-way through the project funding became a pressing issue when his partner and main backer Sam Waring, frustrated by Harry’s “grandiose and reckless approach” to the venture (Selfridge had grievously underestimated the complications of the project), withdrew his financial backing. The economic downturn in London (and in the US) at the time made alternative sources of funding a very grim prospect, and disaster was only narrowly avoided when a new backer, millionaire tea tycoon John Musker stepped in to rescue Selfridge [Gayle Soucek, Mr Selfridge in Chicago: Marshall Field’s, the Windy City and the Making of a Merchant Prince, (2015)]. After the big opening Selfridge remembered to make sure the store’s product lines included everything to do with tea-making (teapots, cups and saucers, sugar bowls, etc) [‘Selfridges: 7 things you (probably) didn’t know about the department store’, (History Extra), www.historyextra.com].

Selfridge, customer-centred strategies ahead of the curve
Harry’s approach to retailing was characteristically innovative on many fronts. Selfridge placed tremendous faith in advertising, the 1909 campaign leading up to the store’s opening cost a reported $500,000 in 1909 money [‘Selfridge Dies: Ripon Lad Who Jolted Empire’, The Milwaukee Sentinel, 9-May-1947 (online fiche)] (Britain’s biggest ever ad bill to that point) and he used it imaginatively together with ingenious publicity campaigns. Selfridge was the first retailer to make popular the idea of “shopping for pleasure”, rather than it being solely a functional task undertaken for necessity (as people conceived of it prior to Harry’s advent). In-store activities and arrangements often were original and novel (eg, displaying the monoplane used by aviator Louis Blériot in the first cross-English Channel flight at Selfridge’s (1909)✜).

Those specially designed wide windows were put to optimal use, Selfridge was the first to utilise window dressing where he could show off the latest fashions and utensils in open display [‘Selfridges 7 things’, loc.cit.]. The staff at Selfridge’s Oxford Street store (initially comprising 1,400 employees) were instructed to assist customers in their purchases, not to pester or use any “hard-sell” tactics on them⊟. Harry’s philosophy was “first get them in, then to keep them there. Thereafter they would buy” (Woodhead). One of Selfridge’s more forward-thinking moves was to locate the goods where they were visible and accessible to customers all around the store’s interior (a practice he devised while at Marshall Field’s in Chicago), rather than hiding them away from sight under counters (as had been the practice in most retail stores hitherto). He also introduced the concept of the “bargain basement” to retailing, a section where shoppers could find regularly discounted commodities [‘Innovation Lessons From The World’s First Customer Experience Pioneer — Infograph’, (Blake Morgan), Forbes Magazine, 26-Jun-2017, www.forbes.com ; Lindy Woodhead, Shopping, Seduction & Mr Selfridge, (2012)].

A visceral, holistic experience
Selfridge’s vision was to make the department store more than just a shop where you went to buy goods, he continued to introduce new features to Selfridges…elegant (moderately priced) restaurants, a library, reading and writing rooms and special reception rooms for French, American and ‘Colonial’ clientele. There were cookery demonstrations in the kitchenware section. All this marked a radical departure from the practices of other department stores which employed floorwalkers to ‘shoo’ people out of the store who were just hanging around and not actively engaged in buying an item! Even the store’s roof was put to productive if curious usage (a shooting range for an all-girl gun club as well as an ice rink✧) [Lawrence, loc.cit.].

The female shopper as an identified demographic
Selfridge saw the role of the department store in macrocosmic terms – “the store should be a social centre, not merely a place for shopping”. Unlike the conservative establishment of the day and much of the mainstream, Selfridge endorsed the Suffragette Movement…the new store was (in part) “dedicated to woman’s service”. In a 1913 advertisement Selfridge described the store thus: Selfridge and Co: The Modern Woman’s Club-Store” [‘Suffrage Stories/Campaigning for the Vote: Selfridge’s and Suffragettes’, Woman and her Sphere, (Elizabeth Crawford), 16-May-2013, www.womanandhersphere.com; ‘Selfridge Lovers: The Secret behind our house’, www.selfridge.com]. Astute businessman that he was, Harry popularised shopping as a leisure activity specifically for women…to make it a more welcoming and conducive place for them to spend time (and money!), he displayed freshly scented floral arrangements and had open vistas in the store, he employed musicians to perform and added beauty and hair salons (Paris-inspired) and art galleries. And he introduced public restrooms for women to the store (the first time ever done!)❅
[Forbes, loc.cit.].

The H.G.S. leadership style
As retail magnate go, Selfridge went against the grain for his day by not being an authoritarian business leader. He was temperamentally inclined towards fairness with regard to remuneration, increasing the wages of his staff, elevating them above “wage slavery”, treating them as employees as opposed to ‘servants’ (cf. Harrods) [ibid.]…not to overstate it, Selfridges shop floor staff were still exposed to long, long hours of drudgery but they were paid a livable wage for their arduous labours. A sample of the quotes attributed to Selfridge reflect his anti-dictatorship approach to business and interpersonal relations: “The boss drives his men, the leader coaches them” ; “The boss depends on authority, the leader on good will” ; “The boss says ‘I’, the leader says ‘We'” ; “The boss inspires fear, the leader inspires enthusiasm” ; “The boss fixes the blame for the breakdown, the leader fixes the breakdown” ; etc.✥ [‘Harry Gordon Selfridge’, Wikipedia, op.cit.]

Tower folly
Selfridge’s thrived, prospered and grew after the Great War (the store size doubled). Things didn’t always go the Wisconsin-born retail magnate’s way however…a couple of commercial reversals suffered by Harry during the decade concerned his plans for erecting a massive tower from the building which was rejected by the LCC Committee because of excessive height, and possibly also because it would have vied with the iconic St Paul’s Cathedral for attention (a fortunate outcome perhaps as the model drawings for the tower suggest the result would have been an incongruous coupling of architectural forms and a hideous eyesore!) [Lawrence, op.cit.]. The other setback was Selfridge’s proposal for a tunnel between the store and the nearest tube station, Bond Street, the plan ultimately got kiboshed!

Harry on the downslide
By the late Twenties Selfridge & Co was at the top of its game, the name was synonym with quality merchandise and Selfridge took its place as a stellar institution on the London commercial scene. Some time after the onset of the Great Depression things started to turn badly pear-shaped for Selfridge, as for businessmen as a whole. Harry Selfridge contributed to his own decline however by persisting in his flamboyantly extravagant spending. He squandered money on his womanising ways for which he earned a certain notoriety, for instance, $4M was wasted on his dalliances and affairs such as with the Dolly Sisters (Hungarian jazz dancers) – a part of his story that the TV series was quick to focus on) [Forbes, loc.cit.. By 1940 the company owed £250,000 in taxes and Selfridge was deep in debt to the bank, forcing him to sell out and retire from the business (retaining a modest annual consultancy stipend) [‘Harry Gordon Selfridge’, Wikipedia, op.cit.; Milwaukee Sentinel, op.cit]

Selfridges’ Birmingham Bullring store ▼Selfridges post H.G.S.
Selfridge & Co’s reversal of fortunes signalled a move from its circling competitors…rival department chain John Lewis & Partners acquired some of Selfridges’ provincial stores in the Forties, which was a preliminary move to John Lewis’ eventual takeover of the flagship Oxford Street store (1951). In turn John Lewis was itself acquired by the Sears Group in 1965. Its current owners, the Anglo-Canadian Galen Weston company bought Selfridges in 2003 for a reported £598M. Today the store name ‘Selfridges’ survives on the Oxford Street building, and in the three other regional branches in the counties (Trafford Centre and Exchange Square, both in Manchester, and the Bullring in Birmingham).

FN: Harry Selfridge from when he first arrived was perceived widely as a Trans-Atlantic “blow-in”, splashing his (and his wife’s) money around, vociferously determined to show the established home-grown retailers what a ‘superior’ type of modern department store looked like. Selfridge displayed a talent for polarising opinion…to his dazzled admirers he was “the Earl of Oxford Street”, the flashy Midwest American merchant was “as much a part of the sights as Big Ben” (as one columnist waxed lyrically), but to his detractors (including many of his competitors and much of the London press) he was merely a “vulgar American tradesman” or worse [Milwaukee Sentinel, loc.cit ; Woodhead, op.cit.].

PostScript: ‘Selfridges gets Sixties hip
In 1966, Selfridges, by now under Sears Holdings boss Charles Clore, recognised the youth market with a separate outlet for young women, Miss Selfridge (forming a link back to Harry Selfridge’s traditional focus on female customers). The new store in Duke Street signalled Selfridges’ wholesale embrace of the Sixties’ fashion revolution. Miss Selfridge used mannequins based on the straight line form of 1960s iconic model Twiggy and sold the latest in Mary Quant and Pierre Cardin fashions. In the early 2000s Miss Selfridge was acquired by the Arcadia Group [‘Selfridges 7 things’, op.cit.].

“The Queen of Time” AKA Ship of Commerce Statue ▼
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✱ described as “Downton Abbey with tills” [” ‘Mr Selfridge’: It’s ‘Downton Abbey’ with tills…”, The Telegraph, (Daphne Lockyer), 15-Dec-2012, www.telegraph.co.uk]
☯ the impressive Selfridge facade, personifying power and permanence, was later complimented by the addition of a decorative Art-Deco motif – the ‘Queen of Time riding her Ship of Commerce’ (clock-statue by Gilbert Bayes)
✜ around 12,000 visited the store to view the displayed history making French monoplane…no doubt plenty of these visitors also made spontaneous purchases while they were in Selfridge’s premises [Forbes, op.cit.]
⊟ Selfridge possibly was quite consciously also trying to make his front-line staff as unlike Harrods’ staff – who had a reputation for ‘snootiness’ and stiff formality – as he could! [Milwaukee Sentinel, loc.cit]
✧ recently the roof was again used in idiosyncratic fashion, by being turned into a “boat lake” and a “putt-putt” mini-golf course for customers
❅ in return, when protesting suffragettes smashed shops windows in Oxford Street, Selfridge’s was one of the few left unscathed
✥ other (very famous) attributed ‘Selfridgeisms’ are “the customer is always right” and “only xx shopping days till Christmas”

Harrods: Haunt of the Self-consciously Posh, the Shopaholic and the Curious in Search of a Luxury Fix

Posted on by E Curb Nottus
Built Environment, Commerce & Business, Heritage & Conservation, Local history, Retailing history

If you mention the name Harrods today to any self-respecting ‘shopaholic’, don’t be surprised to see them salivate at the prospect of exploring a shoppers’ paradise which boasts 330 different outlets – names such as Adidas by Stella McCartney, Armani, Christian Lacroix, Givency, Hugo Boss, Polo Ralph Lauren, R.M. Williams and Yves Saint Laurent all on the one site! It’s an appeal that has massive international traction too, visitors to London with just a minimal amount of shopping curiosity in their DNA will ink in a trip to the Knightsbridge SW3 store on their “must do” lists (even if only to pick out the least expensive souvenir gift they can find, or failing that the green and gold Harrods carrier bag!). But Harrods is more than a high street mega-store, it is an institution with staying power and expensive tastes – its intriguing backstory reaches nearly 170 years into the past to the early days of Victorian Britain.

Harrods was the brain-child of London draper Charles Henry Harrod…from the 1820s he had small drapery and grocery businesses in the East End but the salient year for the company’s future trajectory was 1849. In this year Harrod moved his business to Brompton Road (Knightsbridge), its present and ultimate location. Harrods’ mid-19th century relocation to Knightsbridge was strategic in its timing and advantageous to the company. Knightsbridge and Western London were areas just being opened up to development at the time. Most opportune, the Great Exhibition of 1851 was held in nearby Hyde Park and Henry Harrod was able to capitalise on its drawing power to increase the store’s trade.

After some formative years on Brompton Road, the Harrods business bounded ahead especially after the founder’s son Charles Digby Harrod succeeded him in the 1860s. Under the energy and drive of Digby’s leadership Harrod expanded in piecemeal manner, accumulating neighbouring properties and land through astute purchases. A fire in 1883 razed Harrods to the ground, a calamity which Digby turned into an opportunity to rebuild the department store on a larger scale. Architecturally, the new Harrods was palatial in style with a terracotta tile facade decorated with cherubs and swirling Art Nouveau windows and a Baroque-style dome [‘Harrods’, (Civitatis London), www.londonbreak.com].

Control of Harrods stayed in the Harrod family until 1894✱ when Richard Burbridge took over the running of the department store. Among Burbridge’s store innovations was the introduction of the first escalator in England in 1898. The escalator caused quite a stir among patrons, shock and horror even for some perhaps…so much so that precautionary measures were taken by staff, Harrods shopmen would perch themselves at the top of the escalator ready with brandy and smelling salts at hand for any customers who found the strange and novel experience of riding on the “moving staircase” (as it was oft called in the early days) too much! [‘Harrods’, Wikipedia, http://en.m.wikipedia.org].

It was under Burbridge’s reign that Harrods’ profitability escalated⌻ and the business established its brand and retail style…high-end quality, expensive products but the best quality and value for money. And it was during this time that Harrods gained a reputation for the purveyance of goods and merchandise that was not easily obtainable elsewhere, hence the firm’s motto, Omnia Omnibus Ubique (Latin for “All things for all people, everywhere”). The other constant in the Harrods ethos and credo is service, the retailer has always prided itself on the advice and assistance given to customers, as the tag-line on Harrods’ home page seeks to stress: “Enjoy exemplary personal service and an experience that can only be found at Harrods.”

Pets are us!
That penchant for providing the unusual and unexpected led Harrods to diversify into the pet supply business in 1917, but not just offering the commonplace, suburban garden-variety “moggies and mutts”. Harrods’ Pet Kingdom went for the real exotica in animals. For those exclusive customers who could afford it, Harrods acquired tigers, panthers, camels and the like. Who wanted such an exotic pet? In the main customers tended to be politicians, actors and celebrities. Noël Coward was the recipient of just such a gift, a friend purchasing an alligator for the playwright/composer/director/ actor/singer. Ronald Reagan, when running for California governor in the 1960s, contacted the store seeking a baby elephant (elephants being the symbol and mascot of the US Republican Party). Harrods’ legend has it that the staff assistant who took the call from America, replied to the future US president’s enquiry with the words, “Would that be African or Indian, sir?”✥ [‘Harrods’ pet department to shut after nearly 100 years’, (Pat Sawer), The Telegraph, 10-Jan-2014, www.telegraph.co.uk]

Pet shop boys
By far the most celebrated of Harrod pet stories is that of Christian the lion cub. Spotted by two young Australian backpackers in a cage in Harrods in 1969, the three-month-old lion ended up back in the boys’ trendy Chelsea flat. A year later through the agency of actors Virginia McKenna and Bill Travers, the rapidly growing lion was repatriated to Africa and set free by wildlife conservationist George Adamson in Kenya. Most people are aware of the story as a result of the video made documenting the two backpackers’ later reunion with Christian in Kenya (see also Footnote).

The extraordinary state of affairs that created Harrod’s zoo of wild animals could not last for ever. The passing of the Endangered Species Act in 1976 signified the end of this trade. After that, Harrods’ Pet Kingdom had to satisfy itself with selling more conventional household pets, cats, dogs, hamsters, guinea pigs and the like. In 2014 Harrods’ management pulled the plug altogether on the pet shop, the space was given over to an expansion of the store’s womenswear department [Sawer].

Harrods of Manchester and Buenos Aires
After WWI Harrods entered an expansion period, acquiring other smaller retail outlets, most notably Kendals in (Deansgate) Manchester. After the takeover the name was changed to Harrods Manchester, but this met with strong disapproval from Mancunians, both staff and customers, and the name reverted to Kendals Milne in the 1920s [‘Kendals name dropped forever’, (David Ottewell), Manchester Evening News, 28-Oct-2005,www.manchestereveningnews.co.uk. Harrods no longer own Kendals, in 1958 ownership passed to department chain House of Fraser, and as of 2018, is owned by Sports Direct. Before the venture in Manchester, Harrods opened its one and only overseas outlet in Buenos Aires (1914). The Downtown BA store stayed in Harrods’ hands only until 1922 when it was bought by Argentinian retailers. Harrods Buenos Aires continues to operate independently under that name but a legal injunction prevents it from using the name ‘Harrods’ outside of Argentina [‘Harrods Buenos Aires’, Wikipedia, http://en.m.wikipedia.org].

Ownership passes offshore
As the 20th century progressed, Harrods’ rising prestige and continued growth made it a desirable retail takeover target (despite a terrorist attack by the IRA outside the store in 1983 which killed six bystanders). In 1985 Egyptian shipping magnate Mohamed Al Fayed and his brothers gained control of the House of Fraser group which included Harrods (at a cost of £615M). Under Fayed Harrods’ growth proceeded and added his own personal touches to the store, nothing more personifies that than the (some would say) garishly lavish and cluttered Egyptian Hall✫. An even more personal touch is Fayed’s staircase memorial to his son Dodi and (Lady) Di (replete with a bronze statue of the couple with symbolic seagull). In 2010 Fayed sold Harrods to another foreign concern, Qatar Holdings (ie, the Qatari Royal family) for £1.5bn, citing as his reason ‘frustrations’ over government delays re a Harrods “pension scheme” [Mohamed Al Fayed reveals why he sold Harrods’, (Andy Bloxham), The Telegraph, 27-May-2010, www.telegraph.co.uk].

The Harrods dress code
In 1989 Harrods introduced a dress code to the store (in Harrodspeak its called “Visitors’ guidelines”). The code specifies that the following are not permitted within the store – beachwear, Bermuda shorts, ripped jeans, bare mid-rifts or revealing clothing, uniforms of any description, thongs or flip-flops, cycling gear✦. In addition no visible tattoos are allowed, nor are clothing which have lettering with “objectionable language or design” (not exactly a formula to maximise Harrod’s sales potential with Gen-X’ers and Gen-Y’ers!). Backpacks must be carried in front of visitors, not worn on the shoulders⋇. Harrods a beacon of good deportment and presentation seeking to keep out the “riff-raff”? Wanting its patrons to all look like posh, debonair types? Snobbish elitism aside, management’s decision was arguably a rational response (albeit with a degree of overkill!) to the views expressed by Harrods’ core clientele (traditionally 60 per cent of Harrods customers live within three miles of the shop in the so-called Tiara Triangle of affluent Knightsbridge and Kensington). Harrods’ feedback from local clients, its rich ‘sophisticates’, was that they were increasingly unhappy shopping side-by-side with people who were dressed scruffily or in bad taste [‘Don’t come as you are: There is only Harrods dress code’, (Louise Levene), The Independent, 18-Jul-1994, www.independent.co.uk].

The Chinese are coming
By 2017 the basis of Harrods’ profitability had shifted – internationally. The firm’s efforts in courting the growing Chinese Middle class over the previous decade had paid off (managing director Michael Ward has been making four trips a year to China over that period to develop the budding relationship). Chinese shoppers, with their focus firmly on high-end fashion and accessories, were now outspending British ones in this most English of department stores, Ward disclosed that the Chinese made more than £200M worth of purchases at Harrods in 2016 [‘Chinese customers heralded as Harrods’ biggest spenders’, (Bo Leung), China Daily, 28-Nov-2017, www.chinadaily.com.cn].

Safe in Harrods’ hands
A less well-known service that Harrods has provided for over 120 years is located at basement level in the store. Since 1897 the mega-rich of different nationalities (foreign royals, VIPs, movie stars, etc) have entrusted Harrods with their money and their assets – works of art, antiques, collectibles and other valuables. These are held in secure safe deposit boxes and strong rooms within the Harrods building [‘What You Don’t Know About Harrods (But the Rich and Famous Do)’, (Michael Levin), Huffington Post, 22-Feb-2017, www.huffingtonpost.com].

Harrods as you see it today in 2018 is five million square feet of department store, eight levels x 330 individual departments and 5,000 staff, with additional outlets in Greater London (airport stores at Heathrow and Gatwick). As well as the Egyptian Hall, there is a Crystal Room, a large and showy Food Hall (the Arts and Crafts tilework is a standout), a Wellness Clinic, 28 separate dining and drinking establishments, interior decorators, a travel shop, Waterstone’s book shop et al, Bespoke tailoring, a Floral Couturier, a Toy Concierge (who will help you source out the world’s most expensive toys – of course!) and much, much more.

Footnote: Harrod’s Pet Exotica was in synch with a prevailing vibe in European culture, especially in the interwar period. It was a vogue for the fashionable and chic of society (actors, artists, musical performers, etc) to have (and be seen in public having) exotic animals, singer Josephine Baker had her pet cheetah, artist Frida Kahlo had a granizo (a fawn), actress June Havoc a toucan, artist Salvador Dali an ocelot. Even later, after the war, the exotic pet was a fashion accessory de jour for the famous. Sometimes the pairings were undisguisedly and unashamedly publicity-driven, eg, Salvador Dali walking an anteater on a lease in a London subway. Harrods itself has been known to resort to blatant PR stunts involving animals to promote itself, eg, the pop group ‘The Small Faces’ were photographed in the 1960s walking baby crocodiles in Belgravia borrowed from nearby Harrods! Recently, Harrods promoted its reputation for extravagance by using a live cobra to ‘guard’ a display of ruby and diamond-encrusted sandals valued at £62,000 [‘Eleven secrets of Harrods’, (Laura Reynolds – The Londonist), 12-Apr-2016, www.londonist.com]Retailer with a shady past: CH Harrod ▲
PostScript: A skeleton in the merchant’s cupboard
One aspect of the Harrods story that doesn’t get a mention whenever Harrods promotes its long tradition of luxury merchandising and commodity versatility, concerns a dark chapter in the founder’s early career. In 1836 (when the business was still at Cable Street, Whitechapel) Charles Henry Harrod was convicted of receiving stolen goods (and of trying to bribe a policeman) and sentenced to transportation to Van Dieman’s Land (Tasmania) for seven years. Fortunately for Harrod, the court defence presented by his lawyer and a raft of supporting character references got the grocer’s sentence commuted to one year in Millbank Prison. Had Harrod been transported to the Tasmanian penal colony, the illustrious retail history of Harrods would never have come to fruition [(Robin Harrod) ‘A brief history of Harrods’, BBC History Magazine, 23-Mar-2017, www.historyextra.com].
≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛≛
✱ although in 1889 Harrods became a public company, and remained so until Mohamed Al Fayed’s takeover in 1985 when it reverted to being a private company
⌻ from when Burbridge became managing director in 1894 to 1916, Harrods’ profits increased from £16,000 to in excess of £200,000 [‘Richard Burbridge’, Wikipedia, http://en.m.wikipedia.org]
✥ this anecdote has a “urban myth” feel to it…and it verges on the realm of apocrypha when you take into account the similar sounding variations on it that were doing the rounds, eg, in the early days of Harrod’s Pet Kingdom it was said that a lady phoned the store asking for a camel, to which the assistant also in this case replied, “Would that be one hump or two, madam?” Slightly surprising not to hear Elton John’s name among the celebrity owners of Harrods’ exotic animals, it sounds like it would have been Reggie’s kind of thing to do in the Seventies
✫ to get the full effect of the “full-on” Egyptian motifs you are supposed to ascend the Egyptian escalator and take in the view from there – which includes faux-hieroglyphics, a sphinx with the head of Mo Fayad(?!) and a zodiac-design ‘night’ ceiling. While you are in the vicinity you can hop off the escalator on the first floor to avail yourself of the ultra-swish “luxury washrooms”, in the presence of an attentive attendant ready to pass you an unused hand towel at the appropriate time
✦ among the famous to be barred entry on dress grounds include singers Kylie Minogue and Jason Donovan. Others excluded include a young woman with a Mohican haircut and a soldier in uniform
⋇ Harrods are a bit funny also about where exactly you can and can’t take photographs within the store

The ‘Monopoly Myth’, a Review of The Monopolists

Posted on by Sloane Snodgrasse
Commerce & Business, Leisure activities, Old technology, Popular Culture, Retailing history, Society & Culture

Monopoly: (n.) a market situation where one producer (or group of producers acting in unison) controls supply of a good or service, and where the entry of new producers is prevented or highly restricted; “exclusive possession” of the commodity is customarily implicit in the term [www.businesssdictionary.com; www.en.oxforddictionaries.com]

⌖⌖⌖ ⌖⌖⌖

As a kid my favourite board game wasn’t Monopoly, it was an old Milton Bradley game called Pirate and Traveler✱, however I certainly did play Monopoly an awful lot of times growing up (and it seemed like every game went for an interminably long amount of time!). So, having clocked up that amount of wasted Monopoly game-time, I was more than mildly interested to revisit my youth via a recent book on the universal and ubiquitous board game, and even more intrigued that its author, Mary Pilon, presents a radically different take on the genesis and development of Monopoly to what hitherto was been the received orthodoxy.

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Pilon’s book starts with two very different Americans, one an out-of-work Eastern Seaboard “average Joe” wallowing in the depths of the Depression, the other a fairly nondescript, left-leaning economics professor at a Californian public university –– Charles Darrow, the individual identified as the putative inventor of Monopoly, and Ralph Anspach, the man who almost inadvertently exposed Darrow as the faux inventor of the game. The unemployed Darrow learned the game from friends during his enforced leisure time…then with the germ of an idea in his head, got other friends to provide artwork (especially political cartoonist FO Alexander) and a written set of rules. Darrow crafted a version⊚, copyrighted it and eventually sold “his” game of Monopoly (without acknowledging or recompensing the contributions of his friends) to games manufacturers Parker Brothers who mass-produced and distributed it – and the rest is blockbuster games sales history!✥

Ralph Anspach comes into the story in 1973, six years after Darrow—made a multi-millionaire by the runaway success of Monopoly—had died. Anspach is an avowed anti-monopolist, by conviction a “trust-buster” who is mightily annoyed at the OPEC oil cartel’s stranglehold over that essential world commodity at the time (the 1973 Oil Crisis). He pursues his ideals by creating an Anti-Monopoly game in opposition to Parker Brothers’ über celebrated game. Parker Brothers sues Anspach for breach of copyright and so begins nearly ten years of legal battles with Parker Bros (in fact by this time the company was controlled by the General Mills corporation)…Anspach’s tireless research for the case leads him to the true, albeit convoluted, origins of Monopoly☸.

The Monopolists recounts Anspach’s monumental efforts and endlessly time-draining “detective work” in minute detail. Anspach traces the game back to one Elizabeth (Lizzie) Magie (long pre-dating Darrow), and here’s where the story gets really interesting! Magie, an independent-thinking, politically progressive Midwestern woman, was a staunch supporter of Henry George. George was the author of Progress and Poverty, a widely influential text which fuelled the introduction of the Progressive Era in the US (1890s-1920s). George advocated the introduction of a Single Tax on land and property (AKA Land Value Tax). Ms Magie invented and patented a board game in 1903-1904☯, called the Landlord’s Game, based on Georgist principles of wealth redistribution. Magie’s game was in her words, “a practical demonstration of the present system of land-grabbing with all the usual consequences” [Single Tax Review, 1902], the Landlord’s Game was intended to educate Americans about the dangers of unbridled capitalism (ie, ultimately resulting in the monopolisation of business, benefitting only one player)⌑.

When I played Monopoly in the 1960s the takeaway message for me always aligned with the “Gordon Gecko/Greed is Good” world view…gold standard instruction on how to win at capitalism! Pilon points out the fundamental irony of Magie’s “thought-child” – once Parker Bros got their hands on Monopoly, the company left not a single stone unturned in the pursuit of eliminating any rival claims to “their game”⊡. Monopoly, under the aegis of Parker Bros, a game with the sole raison d’être of annihilating all business competitors, leaving a solitary victor, was the complete opposite of what the game’s prototype inventor intended it to be! Moreover, to further underscore the irony, the game became controlled by a company (Parker Bros) that “fought tooth and nail to maintain its own monopoly over it”.

Back to Ralph Anspach’s anti-monopoly crusade – as well as introducing or reintroducing Lizzie Magie to the world, the economics professor’s years of searching, digging in archives, interviewing people of interest across the United States, word-of-mouth, friend-of-a-friend, sometimes down blind alleys, etc, revealed that the games (or games) of Monopoly had been played in various forms and under various names for decades before Charles Darrow’s Pennsylvanian neighbours introduced him to the game. Pilon ties together all the threads of Monopoly’s antecedents – as unearthed by the indefatigably never-say-die Ralph Anspach. What came to light was that Magie’s game, either in its original published form (‘The Landlord’s Game’) or in derivative ‘backyard’ versions, had been played (prior to the publication of Darrow’s Monopoly) as follows:

⌲ among members of the early 20th century rural community of Arden (Delaware), an “alternative lifestyle” arts and crafts colony of “Single Taxers” (including the influential writer Upton Sinclair and the radical economist Scott Nearing who spread the word about Magie’s game to other locations)

⌲ among members of the Quaker community residing in Atlantic City in the 1920s (many Quaker families held “Monopoly nights”)

⌲ among left-wing university students and college “frat boys” on the Eastern Seaboard

⌲ among couples and families in urban Philadelphia (including those neighbours who first taught the game to Charles Darrow)

Unbeknownst to Lizzie Magie, many versions of her ‘Landlord’s Game’ had sprung up in the North-East of the country, often these early, widely dispersed players made their own homemade versions of Monopoly using hand-painted oil cloths, local street names and substitute tokens. In addition George Layton created and sold his own commercial version (which he called ‘Finance’) in the early 1930s. By the thirties a version of the game had spread to Texas – Rudy Copeland’s published board game of ‘Inflation’.

Parker Brothers’ whole claim on Monopoly was based on the contention that the game had no precedents to its 1935 patent with Darrow. Anspach’s pains-taking spade work proved that the game in various guises and forms existed “in the Public Domain” years and years before the Parkers and Darrow came on the scene!

Pilon injects many diverse strands in the narrative, even Abraham Lincoln makes a brief (oblique) appearance in The Monopolists – in the late 1850s Lizzie’s father James Magie, a newspaper editor and abolitionist, was an instrumental part of Lincoln’s political campaigns for office…this digression has a very tenuous connexion with Monopoly! The various currents traversed by the author takes the story beyond the purview of being a straightforward account of plagiarised copyrights and game inventions. The book illuminates the position of women in late 19th/early 20th century American society by positing what made Magie stand out from others of her sex at the time and what she was able to achieve – taking on a number of vocations and pursuits, retaining her autonomy and avoiding the “marriage trap”, becoming an inventor (in addition to the Landlord’s Game she held patents for inventions in the realm of stenography as well).

The three Parker Brothers ➚

Another strand follows the career of George S Parker, the founder of the eponymous games empire. Parker published his first board game (‘Banking’) at 17, and from the get-go was determined to establish a monopoly, systematically building up a catalog by buying up other manufacturers’ games (leading him headlong into an ongoing rivalry with fellow games giant Milton Bradley). In Parker’s zeal to totally tie down the company’s ownership and control of Monopoly, the company even went round buying up old (Pre-Parker) Monopoly sets. Eventually George Parker talked Lizzie Magie (by this time now Elizabeth Magie Phillips) into parting with her patent for the Landlord’s Game, and paying her a pittance for it with no residuals (despite inventing the archetypical business game Magie lacked business acumen and naively trusted Parker’s intentions to do the right thing by her and her invention, which he didn’t!)

The author takes the reader on another diversion, straying away from the origin controversy to surprisingly explore Monopoly’s role in World War II! The US Military purchased Monopoly sets to be sent to POWs detained in German prisons (and elsewhere in Europe). The intent behind this practice had a dual purpose: to boost morale for the imprisoned soldiers, but also a practical one –

Coda: The after-affects of Ralph Anspach’s 1983 victory over Parker Brothers in the US Supreme Court (including the ruling that the word monopoly was in fact generic) hasn’t brought any sense of closure to supporters of Elizabeth Magie Phillips. The public acknowledgement warranted her as the true and original inventor of Monopoly has not been forthcoming. Pilon points out that in the 1980s Parker Bros “quietly began to massage its Monopoly history”…a 1988 history of the company by a former Parker Bros R & D head admits that Darrow was not the game’s inventor, but neglects to mention Lizzie Magie. Similarly, on the official Monopoly website in the Nineties, Hasbro, Inc, which purchased Parker Brothers in 1991, starts the Monopoly story at 1933 with Darrow and scantly acknowledges the influence of the Landlord’s Game (again without mentioning Lizzie by name!) No plaque for Lizzie’s prototype of the Monopoly game exists anywhere (although there is one in Atlantic City recognising the contribution of that city’s Quaker players to the invention of the game!)

FN: Mary Pilon’s research for The Monopolists is nothing if not thorough. In the end-piece she includes a long, long list of acknowledgements of her sources, helpers and supporters, she even gives a hearty shout-out to coffee shops in seven different cities (I said she was thorough!)…one very notable exception missing from the author’s acknowledgement of research help is Hasbro! Hasbro denied Pilon’s request to access the Parker Brothers’ archives and outright refused to answer any of the many fact-checking queries she submitted to the world’s largest toy and games company. Zero marks to Hasbro for the cause of corporate transparency…ummm, given how much she gleaned from other sources, I wonder what else they didn’t want her to discover?

The Monopolists: Obsession, Fury, and the Scandal Behind the World’s Favorite Board Game, by Mary Pilon [Bloomsbury New York: 2016 p/b ed.]

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✱ Pirate and Traveler with some modifications and an updated, aviation emphasis eventually morphed into a similar game called Pan American which I played with equal relish. The idea of these two games was to spin a number or roll a dice, collect a destination card and progress from one city to another city somewhere in the world. When you completed a requisite number of destinations, you hightailed it back to a home base city (Godthab, Greenland), first one there was the winner! The games educated me on political geography and I learnt the distance (in miles in those days) between different places on the world map
⊚ with Atlantic City street names on the earliest editions of the Monopoly sets (later editions of the game utilised New York City streets and London streets on their boards)
✥ a comparison of the visuals of Magie’s original 1904 patented game and Darrow’s 1935 patented Monopoly reveals profound continuities…Darrow’s replicates essential features of Magie’s – a square board, a space “for the emblematic GO TO JAIL”, a “Public Park” space (anticipating the Parkers’ “Free Parking”), ‘chance’ cards, the use of tokens representing money, deeds and properties
☸ Parker Bros, when taking on Darrow’s game, accepted and promoted the myth that Darrow had fed them, ie, HE invented the game from his own head in the early 1930s, and that there were NO precedents for it
☯ by a remarkable happenstance of history Lizzie filed her patent claim on the same day in 1903 as the infinitely more famous Wright brothers filed their “flying machine” patent
⌑ interestingly Magie devised two versions of the Landlord’s Game – version 1, the objective was to crush all of your opponents (= the contemporary game of Monopoly produced by Parker Bros), and version 2 – the objective was to create wealth for all to share
⊡ the three Parker brothers (especially George) were evangelically zealous about this because, as the author explains, the company had been “badly burnt” twice before with two products that they had thought that they held exclusive control and ownership of – ‘Tiddlywinks’ and ‘Ping Pong’

John Wanamaker, Evangelical Retailer and Innovator

Posted on by funambulator@live.com
Biographical, Regional History, Retailing history

Wanamaker’s department stores were an innovative 19th century prototype of American retail enterprise best remembered today for the drive and vigour of its founder in establishing the company regionally on the Atlantic Seaboard. John Wanamaker’s humble origins in the retail trade began with the small menswear store known as “Oak Hall” (Philadelphia) he started up in partnership with his brother-in-law in the early days of the American Civil War.

From the get-go Wanamaker exhibited a flair for innovation, demonstrating an aptitude for thinking outside the box in retailing. Wanamaker introduced concepts in his business that were quite radical in retailing of the day. One of the earliest, which seems self-evident to us today, was to establish the principle of price-setting. Before Wanamaker started putting price tags on his goods, the practice in shops was that the price of an item would be determined by haggling between the customer of the salesperson. Wanamaker, as a devout Christian imbued with the Protestant work ethic, espoused the principle of price equality…as he liked to say (repeatedly), “if everyone was equal before God, then everyone should be equal before price”✱[1]. Wanamaker also allowed customers the option of returning the goods (within a specified time period) and receiving a refund, a practice that was unusual in retailing at that time.

Truth (and volume) in advertising
From the time he was a teenager Wanamaker developed an appreciation of the value of publicity. One of his early publicity stunts for the store was to release 20 foot balloons and reward those who retrieved them with a free suit from Wanamaker’s. From as early as the 1860s the Philadelphia merchant relied on advertising to propel his business forward. Wanamaker took out large size ads in newspapers, which proved expensive, but nonetheless generated a large volume of sales. During the War between the States the store was kept afloat by being able to supply Union Army officers’ uniforms to the Northern side. By 1909 the retailer was placing ads daily in the press. Wanamaker assiduously built consumer trust…when he placed retail ads offering low prices for wares, he kept his word to the public[2].

Wanamaker usually didn’t miss a business opportunity when it came along. In 1876 he purchased Pennsylvania Railroad property and turned it into what would become Wanamaker’s flagship store, named the Grand Depot. Located on the corner of 13th and Market Streets, Philadelphia, Wanamaker promoted it as a “New Kind of Store”, adding women’s clothing and dry goods to the existence outlet for menswear, arguably making it one of if not the world’s first department store. The original building (architect: Daniel Burnham) boosted an exotic Moorish-style facade, the building that he erected much later on the same site had a classic Florentine facade.

Other Wanamaker retail innovations
The Pennsylvanian merchant was ahead of the curve in many ways, pioneering marketing strategies as well as being an early proponent of advertising. Other firsts for the Wanamaker stores included:

◗ the first department store to include a restaurant inside its complex
◗ the first department store with electrical illumination
◗ the first department store to have telephone communications
◗ the first department store to use pneumatic tube transit (to internally move cash and documents around the store)
◗ the first department store to have an elevator
◗ the first department store to have a wireless station
◗ the first department store to engage buyers to travel to Europe to acquire the latest fashions[3]

Wanamaker also pioneered a series of individual benefits for his staff members – free medical care, profit-sharing, pensions (all ahead of his competitors). Wanamaker implemented measures for staff training that were in advance of their time…establishing an in-house college, the Wanamaker Commercial Institute, providing his workers with skills and tuition in bookkeeping, finance, English and maths◘. He also initiated summer camps for young men and women on the payroll – in keeping with Wanamaker’s characteristic intertwining of religion and business, this was to equip them with moral instruction and development[4].

Wanamaker’s continued to grow into a small chain of stores…by the early 20th century Wanamaker had 16 department stores operating, mainly regionally, but the network included a showcase store in New York City (1896), between East 9th and 10th streets (in the ‘NoHo’ neighbourhood of Manhattan). Later Wanamaker built a second building opposite and connected them via an overhead walkway he called the “Bridge of Progress”.

Grand Depot mega-store
Wanamaker’s most ambitious store project was a massive transformation of the Philly retail store in 1910. The store was radically re-shaped in the form of a wheel with a 90 foot circular counter and 129 smaller sales counters installed in concentric circles. Wanamaker claimed that he had created “the largest space devoted to retail selling on a single floor”[5]. And, to give his new City Center flagship store a touch of imperial grandeur, the store contained a “Grand Court”, to which he added a Grand Court organ and a large bronze eagle⊙ (both of which had featured in the 1904 St Louis World’s Fair).

Wanamaker died in 1922 and his successor (his second son) in 1928, but the business continue to thrive and expand until the 1960s and 1970s. Increasingly though Wanamaker as a regional player wasn’t able to match it with national retail chains. Even in Philadelphia it was losing its market share to Bloomingdale’s and Macy’s. In 1978 Wanamaker’s was sold to California’s Carter Hawley Hale Stores, which tried to revive its fortunes but failed. Still trading as Wanamaker’s, it was then on-sold to Alfred Taubman’s Woodward and Lothrop. Under Woodward and Lothrop it again declined, then downsized to five stores, and eventually went into bankruptcy. In 1995 they were further sold to retail giant Macy’s, bringing to a close 133 years of Wanamaker’s retail history[7]. Despite the sense of inevitability, for many Philadelphians, the end of Wanamaker’s was a heartfelt moment, the loss of “a unique public institution and a powerful symbol of Philadelphia’s commercial viability”[8].

PostScript: Wanamaker’s diversified interests
Wanamaker at one point founded a bank (First Penny Savings Bank) to encourage Americans to embrace thrift. He also established a trades school in Elwyn, Pa. Between his business activities Wanamaker found time for a (four-year) stint as a civil servant…President Benjamin Harrison appointed him Postmaster-General in 1889. Wanamaker initiated some reforms (eg, brought in parcel post, erected a pneumatic tube system to US post offices), but his term was not without controversy (mass sacking of 30,000 postal workers, accusations of having ‘purchased’ the post of PMG).

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✱ Wanamaker conceivably got the idea of fixed prices from the English Quakers, “fixed prices made everyone equal in the eyes of God”, Mary Pilon, The Monopolists, (2015). As befits someone with a bent for religious proselytising, Wanamaker had quite a penchant for pet mottos and maxims in business
◘ not as altruistic as it first sounds, there was a strong element of self-interest on Wanamaker’s part, the business ‘titan’ had an abhorrence of the labour movement and his generosity was insurance against the prospect of his workforce ever becoming unionised (Hingson)
⊙ Wanamaker’s Eagle became such an institution that Philadelphians would conveniently use it as a meet-up point when coming to the city (‘Wanamaker Organ’)

Source: Smithsonian (Postal Museum)


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[1] ‘John Wanamaker, Innovator’, (Who Made America?), www.pbs.org
[2] ‘Wanamaker, John, (1838-1922), Ad Age, 15-Sep-2003, www.adage.com
[3] ‘Wanamaker’s’, Wikipedia, http://en.m.Wikipedia.org; ‘Facts and Figures about the Wanamaker Organ’, www.wanamakerorgan.com
[4] ‘Thirteen Things You Might Not Know About John Wanamaker’, (Sandy Hingson), Philadelphia Magazine, 11-Jul-2016, www.phillymag.com
[5] ‘John Wanamaker A retailing innovator’, The Philly Inquirer, 22-June-1995, (Andrew Maykuth Online), www Maykuth.com; ‘Who Made America?’, loc.cit.
[6] ‘John Wanamaker’, Wikipedia,http://en.m.Wikipedia.org
[7] ‘Wanamaker’s’, Wikipedia, op.cit.
[8] Sarah Malino, review of Herbert Ershkowitz’s John Wanamaker: Philadelphia Merchant, (Pennsylvania Magazine of History and Biography, Vol.125, No 1/2, Jan-Apr 2001)